Privacy Policy

1. Information We Collect

Depending on how you use BigBossOTT, we may collect the following information:

Account and Contact Information

• Name
• Mobile number
• Email address
• Username and password
• Profile information
• Date of birth or age, where required
• Communication preferences

Subscription and Payment Information

• Subscription plan details
• Transaction details
• Payment status
• Billing information
• Payment-related information processed through authorized payment service providers

We may not directly store complete debit card, credit card, or banking details when payments are processed through third-party payment gateways. Such information may be handled by the respective payment service provider according to its privacy policy.

Device and Technical Information

• Device type and model
• Operating system
• Application version
• Browser type
• IP address
• Unique device identifiers
• Network information
• Crash reports
• Log data
• Approximate location based on IP address

Usage and Viewing Information

• Content viewed, searched, or accessed
• Watch history
• Viewing duration
• Likes, ratings, reviews, and preferences
• App interactions
• Login activity
• Subscription and account activity
• Information about how you use BigBossOTT

Information You Provide

We may collect information that you voluntarily provide when you:

• Create or update an account
• Subscribe to a plan
• Contact customer support
• Submit feedback or complaints
• Participate in contests, surveys, or promotions
• Post comments, reviews, or other content
• Communicate with us through email, phone, or other channels

2. How We Use Your Information

We may use your information to:

• Create, manage, and secure your BigBossOTT account
• Provide access to movies, shows, live content, and other entertainment services
• Process subscriptions, payments, renewals, cancellations, and refunds
• Verify your identity and account details
• Personalize content recommendations and user experience
• Maintain and improve the BigBossOTT application and platform
• Track viewing preferences and provide relevant content
• Respond to customer support requests
• Send service-related notifications and account updates
• Inform you about new content, features, offers, and promotions where permitted
• Prevent fraud, misuse, unauthorized access, and other illegal activities
• Monitor platform performance and resolve technical issues
• Conduct analytics, research, and service improvement
• Comply with applicable laws, regulations, legal processes, and government requests
• Protect the rights, property, safety, and security of Bhrosa Group, BigBossOTT, and our users

3. Cookies and Similar Technologies

BigBossOTT may use cookies, pixels, SDKs, local storage, and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how users interact with our platform
• Improve application performance
• Provide personalized recommendations
• Measure the effectiveness of communications and promotions
• Detect suspicious or unauthorized activity

You may manage cookies and similar technologies through your browser or device settings. Disabling certain technologies may affect the availability or functionality of some BigBossOTT features.

4. Location Information

BigBossOTT generally does not require precise real-time location information to provide standard streaming services. However, we may collect approximate location information through your IP address or device settings for purposes such as:

• Providing region-specific content
• Applying applicable content restrictions
• Determining currency, language, or service availability
• Improving security and preventing fraud
• Complying with legal and licensing requirements

If any BigBossOTT feature requires location access, we will request permission where required. You may manage location permissions through your device settings.

5. Information Sharing

Bhrosa Group and BigBossOTT do not sell your personal information.

We may share your information only when reasonably necessary with:

• Authorized employees and internal teams
• Trusted technology and infrastructure providers
• Cloud hosting and data storage providers
• Payment gateways and billing service providers
• Customer support and communication service providers
• Analytics and performance monitoring providers
• Content, licensing, and distribution partners
• Advertising and marketing service providers, where applicable and permitted
• Government authorities, regulators, courts, or law enforcement agencies when legally required
• Professional advisors, auditors, or legal representatives
• Other parties where necessary to protect the rights, safety, property, and security of Bhrosa Group, BigBossOTT, or our users

All third parties that process information on our behalf are expected to handle it in accordance with applicable laws and appropriate confidentiality and security requirements.

6. Content, Comments, and Public Information

If BigBossOTT allows users to post comments, reviews, ratings, profiles, or other content in a public or semi-public area, the information shared by you may be visible to other users.

Please avoid sharing sensitive personal information in comments, reviews, profiles, or other publicly accessible areas. Bhrosa Group and BigBossOTT are not responsible for information that you voluntarily make public.

7. Data Security

We use reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, loss, destruction, or disclosure.

These measures may include access controls, authentication procedures, encryption where appropriate, monitoring, and security reviews. However, no method of electronic transmission, internet communication, or data storage is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Provide and maintain BigBossOTT services
• Manage your account and subscription
• Complete transactions and maintain business records
• Provide customer support
• Resolve disputes and enforce agreements
• Prevent fraud and misuse
• Comply with legal, tax, accounting, licensing, and regulatory obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable laws and our internal policies.

9. Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of promotional emails, messages, or notifications
• Manage application permissions through your device settings
• Request information about how your personal information is processed
• Raise a complaint or concern regarding our privacy practices

You may continue to receive essential service-related communications even if you opt out of promotional communications. To exercise your rights, please contact us using the details provided in the "Contact Us" section.

10. Account Deletion and Subscription Cancellation

You may request deletion of your BigBossOTT account by contacting us through our official support channels.

Deleting your account may result in the loss of access to your profile, watch history, preferences, subscription benefits, and other account-related information. Account deletion does not necessarily cancel an active subscription or recurring payment. You may need to cancel your subscription separately through the applicable payment platform or by contacting customer support.

Certain information may be retained where required for legal, security, fraud prevention, accounting, or dispute-resolution purposes.

11. Third-Party Services and Links

BigBossOTT may use or provide access to third-party websites, applications, payment gateways, advertising services, analytics tools, social media features, or other external services.

These third parties may collect and process information according to their own privacy policies. Bhrosa Group and BigBossOTT are not responsible for the privacy practices, security, content, or policies of third-party services. We encourage you to review the privacy policies of third-party platforms before using them or sharing your information.

12. Children's Privacy

BigBossOTT is not intended for children who are below the minimum age permitted under applicable laws to use online services without parental or guardian consent.

We do not knowingly collect personal information from children in violation of applicable laws. If a parent or guardian believes that a child has provided personal information without appropriate consent, they may contact us. Upon verification, we will take reasonable steps to delete such information where required.

Parents and guardians are encouraged to supervise children's use of online streaming and entertainment services.

13. International Data Processing

Depending on the location of our service providers, partners, or infrastructure, your information may be processed or stored in India or other countries. Where required by applicable law, we will take appropriate measures to protect your information during such transfers and processing.

14. Changes to This Privacy Policy

Bhrosa Group may update this Privacy Policy from time to time to reflect changes in BigBossOTT services, technology, legal requirements, or business practices.

Any changes will be posted on the BigBossOTT website or application along with the updated effective date. We encourage you to review this Privacy Policy periodically. Your continued use of BigBossOTT after the updated Privacy Policy becomes effective will constitute your acknowledgment of the changes, subject to applicable law.

15. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, BigBossOTT, or the processing of your personal information, please contact us through the following details: